Shipping Policy

At Elite Haul Expres, we are committed to delivering your cargo safely, securely, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, fees, and responsibilities. By using our services, you agree to the terms outlined in this policy.

1. Shipment Processing

All shipments are processed upon receipt of full payment and verification of payment proof. Once your payment has been verified by our team, your shipment will be released and tracking updates will be made available on our platform.

2. Delivery Timeframes

Estimated delivery times vary depending on the origin, destination, shipping mode, and customs processing. Below are our standard estimated timeframes:

• Air Freight: 3–7 business days (international)
• Ocean Freight: 15–45 business days depending on route
• Ground Transport: 2–10 business days depending on distance
• Express Delivery: 1–3 business days (subject to availability)

Please note that these are estimated timeframes and may be affected by customs clearance, weather conditions, public holidays, or other factors beyond our control.

3. Tracking Your Shipment

Once your shipment is registered, you will receive a unique tracking number. You can use this tracking number at any time on our website to view real-time status updates, current location, and estimated delivery date. Our tracking platform is updated continuously as your shipment moves through our global network.

4. Shipping Fees & Charges

Shipping fees are calculated based on the following factors:

• Weight and dimensions of the shipment
• Origin and destination country
• Shipping mode selected (air, ocean, ground)
• Special handling requirements
• Insurance coverage if requested
• Applicable customs duties and taxes

All applicable fees will be communicated to you before your shipment is processed. Additional charges may apply for re-delivery attempts, address corrections, or storage fees for uncollected shipments.

5. Customs & Import Duties

International shipments may be subject to customs inspection, import duties, and taxes as determined by the destination country's customs authority. These charges are the sole responsibility of the recipient unless otherwise agreed in writing. Elite Haul Expres is not responsible for delays caused by customs inspection or clearance processes.

5.1 Customs Documentation

Accurate and complete customs documentation must be provided by the sender. Incorrect or missing documentation may result in delays, fines, or seizure of the shipment. We recommend declaring the true value of all shipments.

6. Packaging Requirements

All items must be properly packaged to withstand the rigours of international transit. We recommend:

• Using sturdy, double-walled cardboard boxes for fragile items
• Wrapping all items individually with bubble wrap or foam
• Filling empty spaces with packing material to prevent movement
• Clearly labelling all packages with sender and receiver details
• Removing or covering old shipping labels to avoid confusion

Elite Haul Expres is not liable for damage to improperly packaged items.

7. Lost or Damaged Shipments

In the unlikely event that your shipment is lost or damaged in transit, please contact our support team immediately with your tracking number and details of the issue. Claims for lost or damaged shipments must be filed within 14 days of the scheduled delivery date. We will investigate and respond within 10 business days.

7.1 Insurance

We strongly recommend purchasing shipment insurance for high-value items. Standard liability coverage is limited to the declared value or freight charges paid, whichever is lower. Additional insurance options are available upon request.

8. Delivery Attempts & Failed Deliveries

Our carriers will make a minimum of two delivery attempts. If delivery cannot be completed, the shipment will be held at a local facility for a specified period. After this period, the shipment may be returned to the sender at the sender's expense or disposed of in accordance with applicable regulations.

9. Address Accuracy

It is the sender's responsibility to provide a complete and accurate delivery address. Elite Haul Expres is not responsible for delays or non-delivery resulting from incorrect or incomplete address information. Additional charges may apply for address corrections after dispatch.

10. Shipment Holds & Delays

Shipments may be placed on hold for the following reasons:

• Outstanding payment or unpaid customs duties
• Customs inspection or regulatory review
• Incomplete or inaccurate documentation
• Suspected prohibited or restricted items
• Force majeure events such as natural disasters or strikes

We will notify you promptly in such cases and provide guidance on how to resolve the hold.

11. Contact Us

For any questions or concerns about your shipment or our shipping policy, please contact us:

• Email: info@elitehaulexpres.com
• Website:
• Tracking: Track Your Shipment